TERMS AND CONDITIONS BALCKCOFFEE.SE
If you have any questions regarding our terms and conditions, do not hesitate to contact us at [email protected]
Our legal name is:
Balck Coffee AB
392 32 Kalmar
Org. No. 559032-4090
When ordering, a deal is met first when balckcoffee.se has confirmed your order. An order confirmation will be sent out within three hours after your order has been received by balckcoffee.se. If your delivery time is changed you will be notified as soon as we know.
Subscriptions will be renewed continuously with 1 month cancellation time. Subscriptions below 1.5kg will be sent to your mail box. Subscriptions over 1.5kg will be sent to a service point.
All orders within the EU include VAT.
Free shipping inside Sweden with orders over 400 SEK, otherwise 55 SEK domestic to service point. We also offer home delivery for 70 SEK (beloe 1.5kg).
ATTENTION! Only applies to mail boxes, not directly through doors.
Free shipping for orders of 12kg or above, otherwise 120 SEK domestic.
Inside EU: Free shipping over €80 (800 SEK), otherwise €15 (150 SEK).
Outside EU: Free shipping above €120 (1200 SEK), otherwise €25 (250 SEK).
If you order 3kg or more you are eligible for pick up at the roastery on Polhemsgatan 30, Wednesdays between 15:00-15:30.
4. PAYMENT OPTIONS
We use Klarna Checkout. See below for complete list of payment options available.
By clicking “confirm order” you accept Klarna’s terms and conditions as well as our terms and conditions at balckcoffee.se.
Klarna Checkout will present some information as soon as you are identified. Klarna Checkout will not issue immediate credit checks but might depending on chosen mode of payment. Credit checks made by Klarna Checkout will not affect your credit score and will not be seen by others whom are demanding credit checks, e.g. banks. If credit is denied you will have to choose another mode of payment, such as by card or Klarna Direkt, otherwise contact Klarna.
More information and complete terms and conditions of Klarna Checkout can be found at klarna.se. For information regarding your payment please contact Klarna support. You may also see invoices and their statuses on klarna.se under “My pages”.
Secure card payment through VISA, Mastercard/Eurocard and American Express. No transaction fee is applied. No card information is stored with us, they are saved with our partner Klarna. Card transactions handled by Klarna are PCI-DSS certified.
Payment against Klarna Invoice occurs within 14 days. No invoice fee is applied. The invoice will be sent via email as the order is shipped from our roastery. To pay by invoice the order must be sent to your registered address and you need to provide correct and complete personal information.
Upon delayed payment, Klarna will add a delay fee of 60 SEK as well as delay interest. Upon no payment the matter will be passed on from Klarna to the collection agency Segoria and legally justified collection fees will be added.
You may pay your order over several installments through your Klarna account, starting from 1/24 of the total amount, though at least 50 SEK per month. You can, at any time, pay the remainder of the debt. Your account will then be automatically terminated. Complete terms and conditions are found with Klarna.
With Klarna Direkt you pay immediately upon purchase using your Bank-ID. Money is drawn 1-2 days after the ordered items have been sent. Activate this service by logging in at klarna.se and registering an account.
Orders made before 10:00 on regular working days are processed the same day and delivered 1-2 days later inside Sweden and 2-5 days within Europe. We reserve the possibility that all items may be sold out before the web page is updated and the customer will then be informed about the expected delivery time. The customer always reserves the right to cancel a purchase without cost if the purchased item is not in stock. Packages are delivered by DHL or other couriers to service point or sent by mail.
6. DELIVERY DELAYS
Sometimes delays may occur with the couriers, which are beyond our control. This may happen, for example, when the courier is unable to fulfil its delivery duties to us or problems in the manufacturing process. If this occurs, we deny the responsibility to reimburse customer for the damages caused by delayed deliveries. You can trust that we always get in touch if the delivery is delayed. The customer has the right to cancel a delayed order, free of charge.
Balckcoffee.se take responsibility for deliveries to the customer.
8. DAMAGED GOODS
Upon receiving your order, please check immediately so that everything is correct. If you have received an incorrect order or damaged goods, please get in touch immediately at [email protected].
9. RIGHT TO WITHDRAWAL AND OPEN BUY
Coffee is a product exempt from open buy terms.
If you wish to return damaged or incorrect goods, please contact us for further instructions. Contact us through email at [email protected] before you send anything. Please add invoice/receipt so that we may identify the return. Remember that you are responsible for the shipping here.
If a disagreement should occur, we will follow the directions of Allmänna Reklamationsnämnden.